Read the 30-day return and refund terms for CoolKeychain personalized orders.
Contact us within 30 days
Contact us within 30 days of delivery and include your order number so we can help with the next steps.
Quality issue or our personalization mistake
If there is a quality issue or we made a mistake with your personalization, we will provide a full refund, including the original shipping cost.
Changed your mind?
If you change your mind, contact us within 30 days of delivery. We will refund the item price; any original shipping charge shown separately at checkout is non-refundable. We will not deduct additional shipping charges that were not disclosed when you ordered.
Before sending an item back
Please contact us before sending anything back so we can provide the next steps for your order.
Refunds
Refunds are issued to the original payment method. Your bank or payment provider may need additional time to post the credit.